Frequently Asked Questions About Our Terms
Click 'Forgot Password' on the login page and we'll send a reset link to your registered email. Follow the link to create a new password within 30 minutes. If you don't receive the email, check your spam folder or contact support via live chat for a manual reset.
No — we allow one account per person. Multiple accounts linked to the same identity, email or payment method will be closed and any funds forfeited. This protects all our players from fraud and account farming.
Verified withdrawals via DANA, OVO, GoPay and QRIS usually reach your wallet in under five minutes. If your first withdrawal, we may verify your identity first — this can add 1–2 hours. Bank transfers may take 1–2 business days depending on your bank.
Contact support with your transaction ID and the date of the issue. Our team will review your account logs and game history. If we find an error, we'll correct it and credit your account within 48 hours. We keep detailed game records so disputes are resolved fairly.
Yes — all data in transit uses SSL 256-bit encryption, the same standard used by banks. Your DANA, OVO, GoPay and QRIS details are never stored on our servers; we only store encrypted transaction receipts. Your password is hashed and salted, never stored in plaintext.
Inactive accounts remain open and your balance is preserved. If your account is flagged for suspicious activity or you breach the terms, we may suspend it pending review. We'll notify you via email before taking action, giving you time to respond.
Yes — go to Settings > Account Details or contact support and ask for a data export. We'll send you a complete record of your account info, transactions and game rounds within 14 days. Some historical data may be archived and take slightly longer.
