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Your Privacy at run 113

We keep your account details, payment information and gaming activity secure on our platform.

Account data encryptedDANA, OVO, GoPay, QRIS secureYour control, always
run 113 Your Privacy at run 113
REACH OUR TEAM

Privacy Questions – How to Contact Us

Team online

Live Chat

Open your account and tap the chat icon in the lobby. Our team responds during operating hours to address privacy concerns, account access requests and data inquiries in real time.

Email Support

Send privacy or data-access requests to our support address. We aim to reply within 48 hours with confirmation of your request and next steps to verify your identity.

Account Settings

Log into run 113, go to your profile menu and select Privacy Controls to review what we hold, request a copy of your data, or update your contact preferences.

YOUR DATA RIGHTS

How We Handle Your Information

Data Retention

We keep your account data for the life of your membership and for up to three years after closure for…

Withdrawal & Deletion

Request account data deletion through live chat or email. We'll remove your personal details once all pending transactions settle and…

Payment Security

DANA, OVO, GoPay and QRIS credentials are never stored by run 113.

Cookie Control

We use cookies to keep you logged in and track your game preferences.

Third-Party Sharing

We do not sell or rent your personal data. We share information only with payment processors, fraud-prevention services and legal…

Account Access Requests

You can request a full copy of the data we hold about you, including all deposits, withdrawals, game activity and…

Privacy Policy Questions

No. We never store your DANA, OVO, GoPay or QRIS credentials on our servers. Payment details are handled directly by your payment provider and our encrypted gateway. Your account holds only a transaction record, not the card or account number.

Yes. Log into your account, go to Privacy Controls in your profile menu, and select Download My Data. You can also email our support team with your verified account ID. We'll compile and send your complete data record within seven business days.

We retain your account data for three years after closure for tax and fraud-prevention purposes, where local law permits. Payment records may be kept longer for regulatory compliance. You can request early deletion by contacting our support team.

Yes, we use cookies to keep you logged in and remember your preferences. You can disable non-essential cookies in your browser settings. Essential cookies cannot be turned off as they keep the lobby working, but you can clear them manually at any time.

Only our team, payment processors and fraud-prevention services access your data. We never sell or share your information with third parties unless legally required. Deposits in Makassar or elsewhere depend on local law and valid requests from authorities.

We log your device, browser, IP address and login times to detect unusual activity. If we spot a login from a new device, you'll receive a verification email. Your password is encrypted, and we recommend enabling two-factor authentication in your account settings.

Yes. Go to your profile menu and select Account Details to update your email, phone or other information. To delete specific data points, contact our support team with your verified account ID and we'll process your request within 48 hours.