Reference

FAQ at run 113

We've collected the questions you ask most — about opening your account, funding it with DANA, OVO, GoPay or QRIS, navigating the live casino and slots, and reaching…

Account setup in secondsPayment methods explainedLive tables and slotsSupport and withdrawals

Explore the Lobby Read FAQ

Why we built this FAQ section

When you sign up at run 113, your first steps matter — deposit method choice, account verification, navigating between live tables and slot rooms. This FAQ removes the guesswork. We've grouped questions around account access, payment clarity, game discovery, and how to reach us when you need help. Whether you're opening your account from Makassar or checking your withdrawal status on mobile,

you'll find the exact information here. No marketing waffle, just the operational details you need to get playing.

DANA
OVO
GoPay
QRIS

THREE CORE TOPICS

What this FAQ focuses on

Updated today

ACCOUNT

Opening and verifying your account

Learn how to register in seconds, verify your identity, and access the full lobby. We explain each step from sign-up through your first deposit so nothing surprises you.

PAYMENT

Deposits, withdrawals and payment rails

Understand how DANA, OVO, GoPay and QRIS work on run 113, how long deposits take to clear, and what to expect when you withdraw. Real timings, no guesswork.

LOBBY

Games, tables, and navigating the site

Discover where live casino tables, slot rooms and our sportsbook sit in the interface. We walk through how to switch between game types and how to find what you're looking for fast.

BY THE NUMBERS

What run 113 brings to your account

game studios partnered with us

30+

live tables running daily

local payment methods (DANA, OVO, GoPay, QRIS)

24/7

support availability across live chat and email

REACH US WHEN YOU NEED

How to contact run 113 support

Team online

Live chat

Open the chat widget in the lobby during your session. Our team responds in under 5 minutes most of the time, and we handle account questions, payment status, and technical issues in real time.

Email support

Send account or withdrawal questions to [email protected]. We aim to reply within 4 hours during business hours and 12 hours outside. Attach any screenshots or transaction IDs to speed things up.

In-app help

Tap the Help section inside the run 113 app to browse common fixes, check your payment status, and initiate a support request without leaving the lobby. Fastest for quick lookups.

HOW WE BUILD TRUST

What runs behind the scenes

Account security

Your login uses two-factor authentication via your phone. Withdrawals require a second password you set during registration.

Payment transparency

Every deposit and withdrawal appears on your statement within seconds.

Withdrawal verification

When you request a cashout, we confirm your identity and cross-check the amount against your account balance.

Data protection

We comply with Indonesia data privacy standards. Your personal information is stored in encrypted databases.

Game fairness

Every table and slot is run by licensed studios — Pragmatic Play, Microgaming, Evolution and others.

Support accountability

Our support team is trained on account policy and payment procedures.

Why your FAQ questions lead to run 113

One-minute deposit clearing	DANA, OVO, GoPay and QRIS payments confirm instantly. You don't wait hours or refresh your balance — chips land in your account in seconds so you jump straight into the lobby.
No hidden withdrawal fees	When you cash out, we show you the exact amount before you confirm. No surprise deductions. Payouts go back to your original payment method, and we never charge a percentage for processing.
Live tables and slots in one place	Switch between live baccarat, roulette, dragon tiger and slot rooms without leaving run 113. No app-hopping, no juggling logins — everything is in one account, one wallet, one interface.
Mobile parity on desktop and app	Your account, chip balance and game history sync across devices. Start on your phone on the train, pick up on desktop at home — your state and settings follow you.
Scheduled withdrawals and balance holds	Set up recurring cashouts or put a hold on your balance while you play. You control when money leaves your account, and we always honour your request within 30 minutes of submission.
Language and payment region lock	Your account language and payment region are tied to your sign-up details. If you're in Indonesia using DANA or OVO, you see IDR pricing and support in English for Indonesia. No currency surprises.
Verification once, access everywhere	Complete ID and payment verification once during registration. After that, every login and deposit is instant — no repeated verification steps, no re-uploading documents.

What you'll see when you open your account

Live tables section

The main lobby shows 8–12 live tables running at any time — baccarat, roulette, dragon tiger, and our sportsbook desk. Filter by stake level or table type. Seat count and current player count display live.

Slot rooms and game grid

Browse slots from Pragmatic Play, Microgaming and Evolution by category — fishing, dragons, fruit themes. Search bar auto-completes game names. Your recent plays appear at the top so you find Aviator or Super Bingo in one tap.

Your wallet chip display

Your balance sits above the lobby in a chip counter. Tap to see your deposit history, withdrawal requests and pending payouts. DANA, OVO, GoPay and QRIS buttons sit right next to it for instant top-ups.

Game history and statements

Every session round, payout, and refund appears in your account statements dated and timestamped. Filter by date range or game name. Download a CSV for your records anytime.

Account settings and security

Your profile page shows your name, email, phone number and registered payment method. Change your PIN, enable two-factor authentication, set deposit reminders, and review login history in one place.

Notification centre and alerts

Get push notifications for withdrawals approved, deposits cleared, and when a live table you follow goes live. Turn notifications on or off by type. Check the notification log anytime to see what you missed.

The FAQ we hear every day

You can be in the lobby in 60 seconds. Provide an email, phone number and password; we send a one-time code to your phone; you verify and deposit. Full identity verification — uploading your ID photo — takes another 2–3 minutes and unlocks withdrawals. Deposits work immediately after sign-up.

All four clear in under a minute. Choose whichever you use daily. DANA and OVO show transaction history in your app instantly. GoPay links to your wallet balance. QRIS works via any bank app. No minimum deposit. Switch between them anytime — your run 113 balance is separate from your payment account.

Open your account settings, tap Withdraw, enter your amount, and choose your payment method. We verify your identity and request history. Processing takes 5–30 minutes depending on your bank. Money goes back to the original payment method. You'll get an SMS confirmation and an email receipt. Minimum withdrawal is usually IDR 50,000.

Yes. Live tables stream full HD on mobile over 4G or WiFi. The interface scales to your screen. Tap bet amounts directly on the table, and your chip stack updates live. Minimum bet is usually IDR 10,000. Switch to desktop for a bigger view or multi-table play if you want.

Use the Forgot Password link on the login page. Enter your email or phone number. We send a reset code via SMS or email. Click the link, create a new password, and log in. The whole process takes under 2 minutes. If you don't receive a code, contact our support team via live chat and we'll verify you and unlock your account.

Yes. Your login uses two-factor authentication. Payment details are encrypted and never stored in full. Withdrawals require a second password. We comply with Indonesia data privacy standards. Your account ledger is yours to export. Every transaction is logged. If you spot anything unusual, contact support immediately and we'll freeze your account while we investigate.

Every live table shows the studio name — Evolution, Pragmatic Play or another partner — in the table info panel. Tap the table name to see current player count, minimum bet, and the dealer's name if available. You can also filter by studio in the lobby menu. All our studios are licensed and audited. Payout percentages are available on request.