Reference

The legal ground we stand on for you

When you open an account at run 113, we handle your data, payments and account access with clear, documented practices.

Account ownership and access rulesData handling and cookie useWithdrawal verification steps

How we operate and what governs us

run 113 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

run 113 operates where local law permits. Your account is yours; you control login credentials and can request changes to your profile at any time. We collect account data (name, email, payment method) only to process your deposits via DANA, OVO, GoPay and QRIS, verify withdrawals,

1
and contact you about your account. We store this information for the duration of your account and retain transaction records where local law requires it. Cookies on our platform track your session and preferences; you can manage cookie settings in your browser. Payment processing and account
2
security are governed by our standard terms, updated periodically. Where local law permits, we may use your data to prevent fraud and comply with regional financial rules.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

How to contact our legal and support team

We answer policy questions and account access requests through our support channels. Email us for formal requests, use live chat for account help during lobby hours, or fill out a data-access form on your account settings page. Response times depend on request complexity, but we aim to acknowledge within 24 hours.

Team online

Support Chat

Live chat available during lobby hours for account questions, data requests and legal policy clarification. Fastest way to verify your access or request account changes.

Email Contact

Send formal data-access or policy requests to our legal inbox. Include your account number and specific request. We respond within 48 business hours.

Account Settings

Access your data-request form, download transaction history and review your stored information directly from your account dashboard in the settings tab.

HOW WE PROTECT YOUR RIGHTS

Security, data and account control on run 113

Your account security is built into every step. We encrypt login sessions, verify all withdrawals against stored payment methods, and do not share your data with third parties…

Encryption & Session Security

All account logins and payment flows use SSL encryption. Your session expires after 30 minutes of inactivity on shared devices.

Withdrawal Verification

Every withdrawal request is verified against your stored DANA, OVO, GoPay or QRIS details.

Data Retention

We keep account data for the life of your account plus two years for tax and fraud prevention where local…

Cookie & Tracking Control

Our lobby uses session cookies for your cart and preferences.

Data Download & Portability

Request your complete account data—transaction history, profile, deposit records—in CSV format from account settings.

Account Closure & Deletion

Close your account anytime through settings. Your data will be retained per local law timelines, then deleted.

Your rights and account questions answered

Players in Makassar, Denpasar and across Indonesia have asked us these questions about how we handle accounts, data and legal obligations. Here are the answers.

Your account closes immediately and you lose access to your wallet and lobby. Your data is retained for two years per local financial rules, then deleted. You can open a new account 48 hours after closure. Any remaining wallet balance is held pending withdrawal verification.

Go to your account settings, select Data & Privacy, and click Download My Data. You'll receive a CSV file with your transaction history, profile and deposits within 5 business days. Use this for personal records or tax purposes.

Yes, update your email in account settings anytime. Legal name changes require verification—email us with a government ID photo. We'll confirm and update your profile within 24 hours. This ensures your withdrawals stay matched to your payment method.

Your transaction history is stored on secure servers and accessible only to you via your account and to our support team if you request it. We do not share transaction details with third parties except payment processors to verify deposits and withdrawals.

Use the Forgot Password link on the login page. We send a reset link to your registered email. Verify the link and set a new password. For security, you may need to confirm your identity via SMS or email if your account shows unusual activity.

We store your DANA, OVO, GoPay or QRIS details for as long as your account is active. After closure, payment data is deleted within 90 days. You can update your stored payment method anytime in your wallet settings.

Report any unauthorized activity to our support team immediately. We investigate and reverse confirmed fraudulent transactions. To protect yourself, never share your password, log out on public devices, and enable login notifications in account settings.

The legal ground we stand on for you

How to contact our legal and support team

Support Chat

Email Contact

Account Settings

Security, data and account control on run 113

Encryption & Session Security

Withdrawal Verification

Data Retention

Cookie & Tracking Control

Data Download & Portability

Account Closure & Deletion

Your rights and account questions answered

01 What happens to my account if I request to close it?

02 How do I download my account data?

03 Can I change my legal name or email on file?

04 Where are my transactions stored and who can access them?

05 What is your policy on account access if I forget my login?

06 How long do you keep my payment method information?

07 Am I liable for unauthorized transactions on my account?

Related Pages